Giving customers an exceptional experience will make them loyal to your business and willing to refer you to others. Customer retention through exceptional service should be the focus of any business alongside investment in its people. Our sales, marketing and customer service courses give you the skills to identify, create and convert new opportunities and retain them.
Whilst technology progresses and trends come and go, some things remain constant. The art of selling and great customer service relies on developing trust and great relationships.
At iManage Performance, we contextualise our courses by inviting real scenarios that we can explore as a group alongside the use of proven sales and customer care techniques. This accelerates learning. By attending one of our courses across, your people will become more confident and assertive in their approach to sales and customer care.
Sales, Marketing and Customer Service Training Courses FAQs
How much is this course?
Do you use powerpoint for your courses?
Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.
What resources will I receive on your courses?
All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.
How experienced are your trainers?
All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.
All Sales, Marketing and Customer Service Training in Sussex, London & UK Courses
Latest Sales, Marketing and Customer Service Resources and Guidance
When my retired dad tells me he’s had a busy week, I’m not overly convinced!
Lessons from an over busy diary It’s 0345hr, my alarm is going off and I cant help asking myself is this sustainable? Two days ago I arrived late at the hotel and crashed into bed. A restless night had me up slightly too early, my day had started.
How do you keep a sense of team when everyone is geographically dispersed?
One of the problems associated with becoming a remote worker is the loss of team feeling. We find that organisations who have a great culture start to introduce remote working, home working, hot-desking etc, only to discover that they are loosing something of the sense of team.