Giving customers an exceptional experience will make them loyal to your business and willing to refer you to others. Customer retention through exceptional service should be the focus of any business alongside investment in its people. Our sales, marketing and customer service courses give you the skills to identify, create and convert new opportunities and retain them.
Whilst technology progresses and trends come and go, some things remain constant. The art of selling and great customer service relies on developing trust and great relationships.
At iManage Performance, we contextualise our courses by inviting real scenarios that we can explore as a group alongside the use of proven sales and customer care techniques. This accelerates learning. By attending one of our courses across, your people will become more confident and assertive in their approach to sales and customer care.
Sales, Marketing and Customer Service Training Courses FAQs
How much is this course?
Do you use powerpoint for your courses?
Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.
What resources will I receive on your courses?
All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.
How experienced are your trainers?
All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.
All Sales, Marketing and Customer Service Training in Sussex, London & UK Courses
Latest Sales, Marketing and Customer Service Resources and Guidance
How we learn 1. Using learning science to improve learning programmes
Learning science has provided many insights into how people build and retain new knowledge. Understanding these theories can make a significant difference to the way we design our organisational learning. Strangely, some of our best held beliefs concerning learning are in fact counter to what the experts have found.
How we Learn 2: Using More Learning Science To Design Training Solutions.
In a previous blog called How We Learn, we discussed 3 common learning theories and considered how they may be used to develop a blended programme. This blog looks at another three theories that can be used to create an effective blended learning programme in our organisations.