Customer Care

You know that feeling when you get exceptional customer service? When a company goes above and beyond and leaves you thinking ‘WOW!’. Wouldn’t it be good to bottle that up and bring it your business so that you deliver an exceptional customer experience every time.

Your customers are your lifeline; treat them well and they will be loyal to you and support your business. Retaining customers is cheaper than acquiring new ones so customer care makes good economic sense. A customer with a good experience is also more likely to recommend you to others.

Whatever your business, we have proven knowledge of great customer service techniques and in this informal, energetic and practical one day course, we reaffirm the tried and tested methods and also introduce you to new ways of thinking about and approaching customer service.

We will help you look after your greatest asset after your staff and ensure that you maintain a great relationship with all your customers.

Customer Care FAQs

How much is this course?

Our courses are designed for you the client, which means that the pricing structure is also specific for you the client. We work with huge and tiny companies, always finding appropriate pricing models for each of them.

Do you use powerpoint for your courses?

Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.

What resources will I receive on your courses?

All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.

How experienced are your trainers?

All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.

What Will You Learn?

  • Why customer service matters-  from keeping promises to empowerment
  • How our attitudes towards the customers matter
  • What is customer quality – the power of expectations
  • The value of a complaint
  • The need to take control of difficult conversations
  • How to think one step ahead
  • What words work in a customer service context

Latest Customer Care Resources and Guidance

Am I making myself clear? The difference between intent and perception.

We have given the most incredible gift of communication.  Our ability to interact orally is utterly unique compared to any other creature on the planet.  We are good at it too.  We read subtle nuance, micro gestures across the lyric, song and dance of our discussions.

How close should managers get to their team members?

How important is the relationship I have with my team?  Pretty vital I’d say!  But what does that really mean?  How well does my team need to know me? What’s that balance between being familiar, one of the team and being professional, being their boss?   These are valuable questions to ponder.