You know that feeling when you get exceptional customer service? When a company goes above and beyond and leaves you thinking ‘WOW!’. Wouldn’t it be good to bottle that up and bring it your business so that you deliver an exceptional customer experience every time.
Your customers are your lifeline; treat them well and they will be loyal to you and support your business. Retaining customers is cheaper than acquiring new ones so customer care makes good economic sense. A customer with a good experience is also more likely to recommend you to others.
Whatever your business, we have proven knowledge of great customer service techniques and in this informal, energetic and practical one day course, we reaffirm the tried and tested methods and also introduce you to new ways of thinking about and approaching customer service.
We will help you look after your greatest asset after your staff and ensure that you maintain a great relationship with all your customers.
Customer Care FAQs
How much is this course?
Do you use powerpoint for your courses?
Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.
What resources will I receive on your courses?
All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.
How experienced are your trainers?
All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.
What Will You Learn?
- Why customer service matters- from keeping promises to empowerment
- How our attitudes towards the customers matter
- What is customer quality – the power of expectations
- The value of a complaint
- The need to take control of difficult conversations
- How to think one step ahead
- What words work in a customer service context
Latest Customer Care Resources and Guidance
What’s stopping you reach your potential?
I wonder whether the fact that you’ve read beyond the title may indicate you have yet to realise your ambition? For some ‘reaching your potential’ seems to matter, for others, they probably didn’t click this far through! I don’t know why it is, but some people are simply more driven to max out on what they are capable of.
Three things you must avoid when giving feedback
I previously wrote about feedback in the blog post 'Three reasons positive feedback matters’. It’s clear that being able to deliver feedback in a great way is such a useful skill for anyone to have. However, I’ve certainly met lots of people who would say that they have experienced poor feedback on any number of occasions.