The Struggle is Real: Breaking Bad Management Habits

We’ve all been there – that manager who calls you at 8PM to thoroughly explain a task you’ll be working on…tomorrow. Or the one who agrees with every decision in the moment only to berate you later about it. Bad management habits run amok in offices everywhere. 

Even the most well-intentioned managers can fall into counterproductive patterns. But being an effective leader means recognising those habits and putting in the work to break them. After all, employees don’t leave jobs, they leave bad managers.

So let’s take a hard look at some of the worst management behaviour out there, and more importantly, how to fix it:

Bad Habit #1: Micromanaging

While some managers think this shows their dedication, it really just disempowers employees and kills motivation. Break it by learning to trust your team, provide clear instructions upfront, then get out of the way and let them work.

Bad Habit #2: Avoiding Difficult Conversations  

“I’ll give them another chance to improve on their own”… famous last words. Ducking confrontation might avoid awkwardness now, but issues inevitably worsen over time. Rip off the band-aid – have those tough discussions early and often. Frame it as an opportunity to improve, not criticise. You’ll both grow from it.

Bad Habit #3: Disorganisation and Missed Deadlines

It’s the professional equivalent of the student waiting until the last minute to start that big term paper. Missed deadlines, scrambling, and excessive multi-tasking become the norm. Stop the insanity and get organised with tools like calendars, to-do lists, and blocking out periods for focused work. Model the behaviour you want to see.

Bad Habit #4: Favoritism  

Having special treatment for that teacher’s pet employee on the team? It’s obvious, it breeds resentment, and it’s just plain unethical. You’re not in high school anymore. Break this by setting consistent expectations for everyone and recognising accomplishments objectively. Hold everyone to the same high standards – no more sucking up.

Bad Habit #5: Failing to Appreciate Employees

Cue the former employees airing their grievances: “I never got any recognition!” “My work went unnoticed!” A simple “thank you” goes a long way. Dole out well-deserved praise publicly and give kudos for hard work and innovative ideas. They’ll be motivated to keep it up.

Bad Habit #6: Ineffective Delegation

Delegating allows you to multiply your team’s efforts and leverage their diverse skills. Break this habit by taking the time upfront to train employees on new tasks, provide needed resources, and establish clear roles. They’ll take ownership and you’ll free up bandwidth. It’s a win-win.

Bad Habit #7: Decision Paralysis  

Gather input, consider options, re-gather input, reconsider…and next thing you know, six months have flown by without a decision being made. At some point, you have to get off the fence and make the best decision you can with the current information. Practice being decisive while still weighing pros and cons.

Bad Habit #8: Poor Listening  

We’ve all zoned out during meetings only to be caught saying “Sorry, can you repeat that?” Guilty as charged. But truly listening – not just waiting to respond – is crucial for understanding employee perspectives and needs. Break this habit by staying present, asking questions, and rephrasing what you heard to confirm.

Bad Habit #9: Setting Unrealistic Expectations

“I need you to solve world hunger by Friday.” Okay, maybe that’s extreme, but unrealistic deadlines and goals undermine trust while setting employees up to fail. Get better about estimating workloads and provide ample time and support. Under-promise and over-deliver.

Bad Habit #10: Panicked Leadership

Staying unflappable in the face of a crisis is one of the toughest challenges for managers. But if you get frazzled, it trickles down to the entire team. Break this habit by having procedures in place, keeping communication clear during stressful periods, and actively mitigating panic with calm leaders.

We all have bad workplace habits to break. The key is developing self-awareness to recognise when we slip up, and consciously adjusting our behaviour. Sure, it takes effort, but being a great leader is worth it. Time to roll up those sleeves and get working on ourselves!

The Commercial Savvy Manager’s Playbook

Alright, you savvy business maestros, listen up! Today, we’re dishing out the juicy secrets to becoming a bona fide commercial dynamo. Because let’s face it, having a sharp commercial mindset isn’t just a nice-to-have – it’s an absolute game-changer in the corporate arena.

So, what exactly is this elusive “commercial acumen” we speak of? Simply put, it’s the ability to think like an entrepreneur, spot opportunities, and make decisions that drive profitability and growth. It’s the secret sauce that separates the business leaders from the followers.

Now, I know what you’re thinking – “But Bob, I’m not a finance whiz or a sales guru!” Fear not, my friends, because commercial acumen isn’t just about crunching numbers or closing deals. It’s a mindset, a way of thinking that can be cultivated and honed, no matter your role or industry.

Still with me? Excellent! Let’s dive into the nitty-gritty of how you can unleash your inner commercial prowess.

1. Become a Data Dynamo

In today’s data-driven world, information is power. And to make informed, commercially savvy decisions, you need to become a data dynamo. Start by understanding the key financial metrics that drive your business – revenue, costs, margins, and cash flow. Don’t just memorise the numbers; dig deeper and uncover the stories behind them.

For instance, if your company’s gross margin is declining, what factors are contributing to that trend? Is it due to rising raw material costs, increased competition, or inefficient processes? Once you’ve identified the root causes, you can start exploring solutions to improve profitability.

To cement your data prowess, schedule regular check-ins with your finance team or tap into online resources like Harvard Business Review or the MIT Sloan Management Review. These trusted sources offer a wealth of insights and case studies to help you develop a keen financial acumen.

2. Embrace a Customer-Centric Mindset

Successful businesses are built on a foundation of understanding and serving their customers’ needs. Cultivating a customer-centric mindset is critical for developing commercial acumen.

Start by immersing yourself in your customers’ world. Attend industry events, participate in online forums, and actively seek feedback from your existing customer base. This hands-on approach will help you identify pain points, unmet needs, and emerging trends – all of which can inform your commercial strategy.

Take inspiration from companies like Amazon, renowned for their obsessive focus on customer experience. By constantly innovating and adapting to evolving customer preferences, they’ve disrupted entire industries and dominated the e-commerce landscape.

3. Foster Strategic Partnerships

In today’s interconnected business landscape, strategic partnerships can be a powerful catalyst for growth and innovation. Identifying and nurturing the right collaborations can open doors to new markets, technologies, and revenue streams.

Start by mapping out your company’s strengths and weaknesses, as well as its long-term goals and objectives. Then, conduct a thorough analysis of potential partners – their capabilities, resources, and cultural alignment. Seek out complementary organisations that can fill gaps in your offerings or expertise.

Look no further than the historic partnership between Apple and Microsoft for a prime example. Despite being fierce competitors, their collaboration on Microsoft Office for Mac allowed both companies to tap into new markets and solidify their respective positions in the technology sector.

4. Embrace a Continuous Learning Mindset

The business world is ever-evolving, and commercial acumen isn’t a one-and-done achievement. It requires a commitment to continuous learning and adaptability.

Make it a habit to stay up-to-date with industry trends, emerging technologies, and market shifts. Attend conferences, participate in webinars, and engage with thought leaders in your field. Don’t just consume information passively; actively apply new learnings to your work and seek opportunities to experiment and innovate.

Encourage a culture of knowledge-sharing within your team or organisation. Host regular “lunch and learn” sessions, where colleagues can share their expertise or present case studies relevant to your business.

Remember, developing commercial acumen is a marathon, not a sprint. Embrace a growth mindset, and keep pushing the boundaries of your knowledge and skills.

Bonus Tip: Seek Out a Mentor

Sometimes, the best way to accelerate your commercial acumen journey is to learn from those who have walked the path before you. Seek out a mentor – someone with a proven track record of commercial success and a willingness to share their wisdom.

A mentor can offer invaluable guidance, challenge your assumptions, and provide a fresh perspective on complex business challenges. They can also help you navigate office politics, build strategic relationships, and develop a long-term career strategy aligned with your commercial aspirations.

Don’t just limit yourself to mentors within your organisation; explore industry associations, alumni networks, or even reach out to individuals you admire from afar. A genuine willingness to learn and a commitment to the mentorship can go a long way in forging these valuable connections.

There you have it, folks – a comprehensive playbook for cultivating your commercial acumen and becoming a force to be reckoned with in the business world. Remember, developing this skill set is an ongoing journey, but one that can yield immense rewards for your career and your organisation.

So, what are you waiting for? Embrace your inner entrepreneurial spirit, roll up your sleeves, and start making those commercially savvy moves. The corporate world is your oyster, and with the right mindset and strategies, you’ll be working it like a pro in no time!

Navigating the Ethical Maze: A Manager’s Guide to Leading with Integrity

Ever found yourself in a situation where the “right” decision wasn’t so clear-cut? As a manager, you’re often faced with tough choices that can have far-reaching consequences – not just for your team or company, but for society as a whole. In today’s complex business landscape, ethical leadership isn’t just a nice-to-have; it’s a non-negotiable.

At iManage we believe that ethical leadership is the foundation of lasting success. It’s about more than just following the rules; it’s about embodying a set of values that guide every decision and action you take as a leader. And let’s be real, it’s not always easy – ethical dilemmas can be messy, nuanced, and downright mind-bending. But that’s where the real growth happens.

So, let’s dive into the nitty-gritty of ethical leadership and explore how you can navigate those murky waters with grace, integrity, and maybe even a bit of swagger.

Ethical leadership is a multi-faceted concept that encompasses everything from decision-making to communication to role modelling. At its core, it’s about doing the right thing, even when it’s difficult or unpopular. But what does that mean in practice? Let’s break it down.

1. Developing a Moral Compass

As a leader, your moral compass is your North Star – it guides your actions and helps you stay true to your values, even in the face of temptation or pressure. But how do you develop that compass? It starts with self-awareness and reflection.

Take some time to really examine your personal values and beliefs. What matters most to you? What lines are you unwilling to cross? Once you’ve identified those core values, use them as a filter for your decisions and actions. When faced with an ethical dilemma, ask yourself: “Does this align with my values? Is this the right thing to do?”

It’s also important to stay curious and open-minded. Seek out different perspectives, listen to diverse voices, and be willing to challenge your own assumptions. Your moral compass should be a living, evolving thing – not a rigid set of rules carved in stone.

2. Building a Culture of Trust

Trust is the foundation of any successful team or organisation, and it’s something that ethical leaders must work tirelessly to cultivate. When your team trusts you, they’re more likely to buy into your vision, take risks, and speak up when something doesn’t feel right.

Building trust starts with open and honest communication. Be transparent about your decision-making processes, and don’t shy away from difficult conversations. Admit when you’ve made a mistake, and be accountable for your actions.

It’s also crucial to lead by example. If you want your team to behave ethically, you need to model that behaviour yourself. Keep your promises, treat others with respect, and always strive to do the right thing – even when no one is watching.

3. Fostering an Ethical Culture

While individual ethical leadership is important, true transformation happens when you create an entire culture of ethical behaviour within your organisation. This starts with clearly defining and communicating your organisation’s values and ethical standards.

Develop a comprehensive code of conduct that outlines expectations for behaviour, decision-making, and conflict resolution. Ensure that every employee – from the C-suite to the front line – understands and buys into these standards.

But don’t just rely on policies and procedures. Embed ethical training and discussions into your regular operations. Create safe spaces for employees to raise concerns or report unethical behaviour without fear of retaliation. Celebrate and recognise those who exemplify your organisation’s values.

4. Embracing Ethical Decision-Making Frameworks

 Even with a strong moral compass and a supportive culture, ethical dilemmas can still be incredibly complex and nuanced. That’s where ethical decision-making frameworks come into play.

There are various frameworks and models that can help you systematically analyse ethical issues and weigh different considerations. For example, the “Ethical Cycle” developed by ethicist Amanda Muscat-Moulton encourages leaders to:

1. Gather relevant information and perspectives

2. Identify the key ethical issues and principles at stake

3. Consider alternative courses of action and their potential consequences

4. Make a decision and implement it with integrity

5. Reflect on the outcome and learn for future situations

Other popular frameworks include the “Ethical Matrix” and the “Ethical Decision-Making Model.” The key is to find a framework that resonates with you and your team, and to consistently apply it when faced with complex ethical challenges.

At the end of the day, leading with integrity is about more than just following rules or avoiding legal troubles. It’s about being a role model, inspiring trust, and creating a positive impact that extends far beyond your organisation’s walls.

When you lead with integrity, you foster a culture of respect, transparency, and accountability. Your team members are more likely to feel valued and empowered, which can translate into increased engagement, productivity, and innovation. A strong ethical foundation can also help you attract and retain top talent, as more and more professionals prioritise working for organisations that align with their values.

But the ripple effects of ethical leadership go even further. By setting an example of principled decision-making and responsible business practices, you can positively influence your industry, your community, and even society as a whole. You have the power to challenge the status quo, raise the bar for ethical standards, and inspire others to follow suit.

Just think about the impact that ethical leaders like Malala Yousafzai, Nelson Mandela, and Greta Thunberg have had on the world. Their unwavering commitment to their values and their willingness to stand up for what’s right have sparked movements, changed laws, and shifted the collective consciousness.

Of course, leading with integrity isn’t always easy. You’ll face tough decisions, conflicting pressures, and moments of doubt. But it’s in those moments that your true character as a leader is tested and refined. By staying true to your moral compass and embodying the values you preach, you’ll not only navigate those challenges with grace but also inspire others to do the same.

So, embrace the responsibility of ethical leadership. Strive to be a beacon of integrity in a world that often prioritises expediency over ethics. Because at the end of the day, it’s not just about building a successful business – it’s about leaving a legacy of positive change and making the world a better place, one principled decision at a time.

Remember, ethical leadership isn’t about being perfect – it’s about being committed to doing the right thing, even when it’s difficult. It’s about creating a culture of trust, accountability, and continuous learning. And most importantly, it’s about leading with integrity, every single day.

So, embrace the ethical maze, my fellow managers. It won’t always be easy, but with the right mindset, tools, and support system, you can navigate those twists and turns with confidence and grace. After all, that’s what true leadership is all about.

Academic References:

1. Brown, M. E., & Treviño, L. K. (2006). Ethical leadership: A review and future directions. The leadership quarterly, 17(6), 595-616.

2. Muscat-Moulton, A. (2018). The Ethical Cycle: A practical approach to ethical decision making. The Ethics Centre.

3. Kaptein, M. (2008). The ethics of organizations: A longitudinal study of the US working population. Journal of Business Ethics, 80(4), 601-618.

4. Ciulla, J. B. (2005). The state of leadership ethics and the work that lies before us. Business Ethics: A European Review, 14(4), 323-335.

Ditch the Cookie-Cutter: Unlock Learner Nirvana with Personalised Learning Paths

Alright, my fellow learning enthusiasts! Brace yourselves because today, we’re diving headfirst into the world of personalised learning paths – a realm where one-size-fits-all training programs are banished, and learners are treated like the unique individuals they are. It’s time to ditch the cookie-cutter approach and embrace the power of tailored development journeys. Trust me, once you’ve experienced the magic of personalised learning, you’ll never want to go back to the “spray and pray” method of training.

Now, I know what you’re thinking: “Bob, this sounds fantastic, but how do we make it happen?” Well, buckle up because I’ve got some secret sauce to share with you. But first, let’s set the stage with a little academic context.

According to research by the Association for Talent Development (ATD), organisations that personalise learning experiences report a staggering 39% increase in employee engagement and a 37% increase in productivity (ATD, 2021). That’s no small potatoes, my friends. And let’s not forget the wise words of renowned educational psychologist Benjamin Bloom, who famously said, “The more precisely the instruction is tailored to the individual, the higher the achievement will be” (Bloom, 1984).

So, without further ado, let’s dive into some practical techniques that will help you unleash the power of personalised learning in your organisation:

**1. Conduct a Comprehensive Learning Needs Analysis**

Before you can tailor development journeys, you need to understand the unique needs, preferences, and goals of your learners. Here’s how you can do it:

  • Step 1: Create a detailed learner profile survey that covers topics like job roles, responsibilities, career aspirations, learning preferences (e.g., visual, auditory, kinesthetic), and any specific skill gaps or areas of interest.
  • Step 2: Analyse the survey data to identify patterns and commonalities among learners, as well as any unique outliers.
  • Step 3: Conduct focus group sessions or one-on-one interviews with a representative sample of learners to gather more in-depth insights and validate your findings.
  • Step 4: Collaborate with subject matter experts, managers, and stakeholders to align the identified learning needs with organisational goals and priorities.

**2. Develop Personalised Learning Paths**

Armed with your learner insights, it’s time to craft personalised learning paths that cater to individual needs and preferences. Here’s how to do it:

  • Step 1: Segment your learners into groups based on common needs, goals, or preferences identified in your analysis.
  • Step 2: For each group, create a flexible learning path that includes a blend of different learning modalities (e.g., online courses, workshops, job aids, mentoring) to cater to diverse learning styles.
  • Step 3: Within each learning path, incorporate branching scenarios or adaptive assessments that allow learners to skip content they’ve already mastered or dive deeper into areas of specific interest or need.
  • Step 4: Leverage learning technology platforms that support personalisation features like content recommendations, learner dashboards, and customisable learning plans.
  • **3. Implement Continuous Feedback and Adaptation**

Personalised learning isn’t a one-and-done endeavour; it’s an ongoing process of continuous improvement. Here’s how you can keep your learning paths fresh and relevant:

  • Step 1: Implement regular check-ins or pulse surveys to gather feedback from learners on the effectiveness and relevance of their personalised learning experiences.
  • Step 2: Analyse learner performance data, engagement metrics, and feedback to identify areas for improvement or emerging skill gaps.
  • Step 3: Collaborate with subject matter experts and stakeholders to update and refine learning paths based on the insights gathered.
  • Step 4: Foster a culture of continuous feedback and improvement by encouraging learners to share their experiences and suggestions openly.

Now, I know what you’re thinking: “Bob, this all sounds great, but where can I find examples of organisations that have nailed personalised learning?” Well, fear not, because I’ve got some shining examples to share:

  • Amazon’s Career Choice program offers personalised learning paths and tuition assistance for employees to pursue certifications and degrees in high-demand fields (Edmondson, 2022).
  • Mastercard’s Learning and Development team leverages adaptive learning platforms and personalised content recommendations to create tailored development experiences for their global workforce (Mastercard, 2021).
  • Salesforce’s Trailhead platform offers personalised learning paths and gamified experiences for users to develop Salesforce skills and earn certifications (Salesforce, 2023).

So, there you have it – a treasure trove of insights and practical techniques to help you embrace the power of personalised learning paths. Remember, the key to success lies in understanding your learners’ unique needs and preferences, crafting tailored development journeys, and continuously adapting based on feedback and data.

Embrace the personalised learning revolution, and watch as your learners soar to new heights of engagement, productivity, and mastery. Trust me, once you’ve experienced the magic of tailored development, you’ll never want to go back to the one-size-fits-all approach again.

Happy personalising!


Bloom, B. S. (1984). The 2 sigma problem: The search for methods of group instruction as effective as one-to-one tutoring. Educational Researcher, 13(6), 4-16.

Association for Talent Development (ATD). (2021). The value of personalized learning: Enhancing employee engagement and productivity.

Edmondson, A. C. (2022, March 28). Amazon’s workforce crisis: Unpacking the fire-and-rehire problem. Harvard Business Review.

Mastercard. (2021, November 18). Personalizing the learning experience for a global workforce.

Salesforce. (2023, January). Trailhead: Personalized learning for everyone.

Change is Inevitable, Embrace the Rollercoaster!

Let’s be honest, change can be a real kick in the pants – unsettling, scary and often unwelcome. Whether it’s a big corporate restructuring, a new system implementation, or just Adnan from accounts leaving for a better job, change disrupts the delicate equilibrium we’ve worked so hard to create. 

But here’s the thing, folks – change is inevitable. It’s the only constant in our ever-evolving world. And as managers, we’ve got to be the ones to lead our teams through these transitions, like seasoned captains navigating stormy seas.

So, instead of seeing change as a threat, let’s reframe it as an opportunity for growth, innovation, and adventure! Embrace the rollercoaster ride, my friends, and let’s explore some practical techniques to help you navigate change like a pro.

1. Communication is Key: Open the Floodgates!

Effective communication is the bedrock of successful change management. When change is afoot, people crave information like a thirsty traveler in the desert. They want to know what’s happening, why it’s happening, and how it will impact them.

As a manager, it’s your job to be the communication champion. Keep those information floodgates wide open, and let the truth flow freely. Schedule regular team meetings, send out email updates, and have an open-door policy for any questions or concerns.

But communication is a two-way street. Don’t just talk at your team; engage them in a dialogue. Listen to their fears, concerns, and ideas. After all, they’re the ones on the front lines, facing the brunt of the change. Their insights and buy-in are invaluable.

As the famous management guru, Peter Drucker, once said, “The most important thing in communication is to hear what isn’t being said.”

2. Paint the Big Picture: A Vision Worth Following

Change can be disorienting, like wandering through a thick fog. That’s why, as a manager, you need to be the lighthouse, guiding your team towards a clear and compelling vision.

Craft a vivid picture of what the future will look like after the change has been implemented. Highlight the benefits, opportunities, and growth potential that await on the other side. Help your team see that the temporary discomfort is worth it for a brighter tomorrow.

But don’t just tell them; show them. Use visuals, metaphors, and real-life examples to bring your vision to life. Make it tangible, relatable, and inspiring.

As the legendary management thinker, Stephen Covey, once said, “Begin with the end in mind.” If you can paint a picture of that end goal – a future worth striving for – your team will be more likely to embrace the journey, no matter how bumpy it gets.

3. Embrace the Rebels: Resistance is Natural

Change often encounters resistance, and that’s perfectly natural. People are creatures of habit, and disrupting those habits can feel threatening. As a manager, it’s important to acknowledge and validate these feelings, rather than dismissing them outright.

Identify the sources of resistance within your team. Is it a lack of understanding? Fear of the unknown? Concerns about job security? Once you’ve pinpointed the root causes, you can address them directly and work towards resolving them.

But here’s the real kicker – resistance can actually be a good thing! Those rebels, naysayers, and skeptics can bring valuable perspectives to the table. They might identify potential pitfalls or suggest improvements that you hadn’t considered.

So, instead of shutting them down, embrace them. Listen to their concerns, address their fears, and involve them in the change process. When people feel heard and valued, they’re more likely to get on board.

As John Kotter, once said, “Whenever you let resisters become part of the change effort, their resistance turns into ownership and commitment.”

4. Celebrate the Wins: Party Like It’s 1999!

Change can be a long and arduous journey, filled with obstacles and setbacks. That’s why it’s crucial to celebrate the wins, no matter how small they may seem.

Did your team successfully implement a new software system? Throw a pizza party! Did they hit a critical milestone in the restructuring process? Break out the champagne (or sparkling cider, if that’s more your style)!

Celebrating wins does more than just boost morale; it reinforces the progress you’ve made and keeps your team motivated to push forward. It’s a tangible reminder that their efforts are paying off, and that the end goal is within reach.

But don’t just wait for the big wins; recognise and celebrate the small victories too. That email Jenny sent out with the new process documentation? Praise her for her hard work and attention to detail. The team brainstorming session that generated some great ideas? Acknowledge their creativity and collaborative spirit.

5. Lead by Example: Walk the Talk!

As a manager, your team looks to you for guidance and inspiration. They’ll take their cues from how you handle the change process. If you’re panicked, resistant, or checked out, they’ll likely follow suit.

So, it’s essential that you lead by example, embodying the very attitudes and behaviours you want to see in your team. Approach change with a positive mindset, a willingness to learn, and a commitment to continuous improvement.

Roll up your sleeves and get your hands dirty. Participate in training sessions, experiment with new processes, and embrace the challenges that come your way. Show your team that you’re in it together, facing the same struggles and working towards the same goals.

And there you have it, – five practical techniques to help you navigate change like a seasoned pro. Remember, change is inevitable, but it’s also an opportunity for growth, innovation, and progress. Embrace the rollercoaster, buckle up, and enjoy the ride!

Revolutionise Your Course Design with AI: The Future of Learning is Here

Let’s be real – creating engaging, effective training courses from scratch is no easy feat. The countless hours poring over source materials, agonising over content flow and messaging, building activities and assessments…it’s enough to make any instructional designer’s head spin. But what if I told you there was a secret weapon that could slash your course development time in half while supercharging learner engagement? Enter AI – the learning revolution you didn’t know you needed.

AI-powered tools have been quietly infiltrating creative fields for years, automating tedious tasks and sparking innovative ideas. And now, this disruptive technology is finally making its way into learning and development in a big way. Embracing AI doesn’t mean replacing humans – it means augmenting and amplifying your talents as an instructional designer. 

Ready to join the future of learning? Here are five practical ways you can start leveraging AI today to enhance your course design process:

1. Rapid Content Curation and Summarisation 

We’ve all been there – staring down pages upon pages of source materials, wondering how to distill all that info into concise, well-structured learning content. This is where AI shines as the ultimate research assistant. Simply feed your AI tool the relevant documentation, articles, training manuals, etc. and it can rapidly digest and summarise the key points in clear, conversational language. 

No more getting bogged down trying to make sense of dense, technical jargon or wasting hours manually synthesising ideas. AI does the heavy lifting by extracting vital knowledge and repackaging it into learning-ready bullet points, outlines, or plain-language summaries. You then review and refine the content as needed based on your expertise.

Example Workflow: 

1) Import all relevant source materials into your AI writing assistant

2) Prompt it to “Summarise the key points about [topic] into a bulleted outline suitable for a training module”

3) Review the outline, make tweaks, and build your learning content leveraging the AI’s analysis

2. Automated Content Generation and Iteration

Of course, AI capabilities extend far beyond just summarising existing info. These tools can actually generate new content from scratch based on your inputs and guidelines. Need well-written explainer paragraphs, examples, scenarios, or frequently asked questions? Just ask your AI to draft some up for you.

This allows you to rapidly iterate on messaging and formats until the content truly resonates. AI writing assistants can churn out near-endless variations on demand in response to your feedback and prompts. Combine that with the aforementioned summarisation skills, and you have a potent content creation engine fuelled by both pre-existing knowledge and machine-generated original writing.

Example Workflow:

1) Outline the topics and structure you need content for

2) Feed that outline into your AI writer and prompt it to “Create first draft content to accompany each of these sections…”

3) Review and refine the drafts, providing feedback to strengthen subsequent AI-generated iterations

3. Automated Voice-Over Recording and Video Editing

Multimedia learning experiences are proven to be more effective than text alone. But even after perfecting your written content, the process of recording voice-overs and editing video assets is painfully time-consuming. This is where AI jumps in as the ultimate production assistant once again.

Using AI voice synthesis and video editing tools, you can instantly generate professional-quality narrated videos from your written materials. Just feed your refined content into the software, choose from a wide selection of realistic AI voice options, and voila – flawless voice recordings are ready to drop straight into your video projects. Things like background visuals, animations, and editing can all be partially or fully automated too.

Example Workflow: 

1) Feed your final text-based learning content into an AI voice engine

2) Select your desired voice option (e.g. English/Sarah’s voice)

3) The tool automatically generates voice recordings for that content

4) Pass the recordings and text into an AI video editing tool along with any supplementary visual assets

5) Configure your desired video structure, visual templates, animations, etc.

6) The tool renders a polished, narrated video automatically assembled

4. Intelligent Test and Quiz Generators

Well-designed knowledge checks and assessments are crucial for effective learning retention. But manually creating high-quality test questions is notoriously laborious and time-intensive. What if you could leverage AI to partially automate this process while maintaining robust academic rigour?

Using classification algorithms, leading AI tools can ingest your core learning materials to intelligently generate appropriate multiple-choice, true/false, fill-in-the-blank, and other test question formats automatically. The AI doesn’t just regurgitate memorisation questions either – it can craft higher-level application and scenario-based items. As the instructional expert, you simply review and refine the AI-generated test banks as needed.

Example Workflow:

1) Pass your core lesson materials into an assessment generation tool

2) Configure settings for number of items, question types, difficulty level, etc. you need

3) The AI automatically creates a draft test bank for you

4) You review and modify questions as necessary

5. Personalised Learning Recommendations

We all know the ideal learning experience should be tailored and adapted for each individual. But realistically providing that level of 1-on-1 customisation and feedback is next to impossible for today’s overtaxed L&D teams. This is where AI can be a game-changer once again.

AI-powered learning tools can dynamically analyse individual learner performance data, behaviours, and patterns to deliver hyperpersonalised guidance. Based on each user’s progress, knowledge gaps, strengths, and preferences, the AI can automatically recommend appropriate supplemental materials, alternative explanations, practice exercises, and custom learning pathways. It’s like have a private tutor embedded into your digital learning experience, helping optimise outcomes through granular adaptations.

Example Implementation:

– Integrate AI-driven recommendation engines into your LMS or learning platforms

– Configure the AI to analyse learner responses, dwell times, self-assessments, and other rich data trail  

– AI provides tailored interventions, resource suggestions, re-teaching prompts, and learning path remixing

– Helps accelerate growth for struggling learners and propel high-performers further

The future of learning is blending human expertise with artificial intelligence to create more engaging, effective, and personalised experiences. While AI will never replace the critical role of instructional designers, it can be powerfully leveraged as a force multiplier throughout the entire course development lifecycle. 

Those who embrace this new way of working won’t just gain huge efficiency advantages – they’ll be able to craft richer, more innovative learning solutions that measurably improve outcomes and ROI. The AI-powered learning revolution is here – don’t get left behind.

How to Write Killer Objectives Using the Verb-Target-Measure-Time Formula

Whether you’re setting goals for your business, your team or yourself, well-crafted objectives are crucial for focusing your efforts and driving results. One of the best ways to write clear, actionable objectives is to use the verb-target-measure-time sentence structure. Let me break it down for you.

The Verb

Every objective should start with a powerful verb that spells out the key action you want to take. Some good verbs to use include: increase, reduce, launch, improve, develop, implement, expand, generate, etc. Starting with an action verb sets the tone and makes it clear what you’re trying to accomplish.

The Target 

Next, you need to identify the specific target that the verb is aimed at. This could be a product, service, process, financial metric, market segment, etc. Getting super clear on the target focuses your objective.

The Measure

How will you know if you’ve achieved the objective? The measure lays out the quantifiable criteria for success. This could be a percentage increase, a revenue number, a delivery date, etc. Having a clear measure baked into the objective removes any ambiguity.

The Time

Finally, every good objective should have a timeframe associated with it to create a sense of prioritisation and urgency. Often this is a month/quarter/year, but it could also be something like “by the product launch date.”

Put it all together and you get a nice, tight objective like: “Increase online advertising revenue 25% by end of Q3” or “Launch new AI-powered service offering by September 15th.”

Some more examples:

– Reduce manufacturing defects 30% in 2024

– Improve customer satisfaction scores to 95% by Q4

– Develop 3 new product prototypes for CES 2025

– Expand into 2 new regional markets this fiscal year  

– Generate $5M in new sales from recent acquisition by Dec 31

See how the verb-target-measure-time structure outlines a clear goal in just a single sentence? It’s a compact but powerful way to set objectives.

Tips for Writing Great Objectives:

• Make them SMART (Specific, Measurable, Achievable, Relevant, Time-bound) 

• Keep them concise and unambiguous 

• Align them with higher-level goals/strategy

• Ensure they are realistically achievable 

• Allow some flexibility when circumstances change

• Involve stakeholders in setting objectives

• Cascade objectives down to all levels 

• Track progress and adjust course as needed

Using this verb-target-measure-time formula, you’ll be able to craft focused, motivating objectives that give you and your team a clear target to work towards. Just Watch how it super-charges productivity and performance when everyone rows in the same direction!

Give it a try for your next set of quarterly objectives or annual goals. Your future self will thank me.

The High Price of Authentic Values (And Why It’s Worth Paying)

Let’s be honest, when was the last time you really thought about your organisation’s values? I’m talking about truly unpacking what they mean, what they cost, and whether they’re actually driving the behaviours you want to see. Too often, organisations fall into the trap of confusing values with behaviours, listing out nice-sounding words like “integrity,” “teamwork,” and “excellence” without much substance behind them.

But values aren’t just fluffy words to plaster on your website or hang on the wall. They’re the core beliefs that should guide every decision, shape your culture, and yes, impact your bottom line. When chosen and implemented thoughtfully, values serve as a powerful force, aligning your people around a common purpose and inspiring actions that can make or break your success.

The True Cost of Values

Here’s the thing – real values aren’t free. They require trade-offs, resource allocation, and often difficult choices. For example, if you truly value sustainability, that means investing in environmentally-friendly practices, which can be costly upfront. But it also means potential long-term savings, tax incentives, and a positive brand reputation that could pay dividends down the line.

Or let’s say you want to prioritise innovation. That’s going to require pouring money into research and development, fostering a culture of experimentation (which means being okay with some failure), and potentially delaying short-term profits for longer-term payoffs.

The point is, values aren’t just nice words – they’re strategic decisions with real costs and consequences attached. And that’s why it’s so important to get them right.

Separating Values from Behaviours

One of the biggest mistakes organisations make is confusing values with behaviours. For instance, “teamwork” isn’t a value – it’s a behaviour that could stem from values like trust, or mutual respect.

To truly identify your values, you need to dig deeper and ask yourself: What are the fundamental beliefs that we’re unwilling to compromise on? What principles will guide our decision-making, even when it’s tough? What ideals do we want to inspire not just behaviours, but an entire mindset and culture?

Once you’ve nailed down those core values, then you can map the specific behaviours and actions that will bring them to life. But don’t put the cart before the horse – define the values first, then let the behaviours follow.

A Process for Defining Organisational Values

So how do you actually go about identifying and articulating your organisation’s true values? Here’s a process that can help:

1. Involve the right people. This can’t just be a top-down exercise. Get representatives from all levels and functions of your organisation involved, including front-line employees who are living your culture every day.

2. Examine your history and stories. What events, decisions, or actions have defined your organisation’s journey so far? What make you proud or cringe in hindsight? Those stories often reveal your unstated values.

3. Identify shared beliefs. Despite all of your individual differences, what common beliefs or principles seem to unite your people? Those could be the seeds of your core values.

4. Consider your vision. What values will be essential for achieving your long-term goals and aspirations as an organisation? Don’t just define values based on the past or present.

5. Do a values audit. Take a hard look at your current operations, policies, and decision-making processes. Are they truly aligned with the potential values you’ve identified? If not, those values likely aren’t authentic.

6. Prioritise and commit. Once you’ve landed on your core values, you can’t treat them as blank check ideals. You need to prioritise which ones rise to the top, and openly discuss the real investments and trade-offs each one will require.

7. Translate values into behaviours. Finally, bring those values into the day-to-day by mapping out specific, observable behaviours that will exemplify them in action. Think of it as a “values constitution” to govern your culture.

8. Never stop reinforcing. Even after launch, keep breathing life into your values through consistent communication, storytelling, recognition of value-aligned behaviours, and adjustments to HR processes like hiring, reviews, and incentives.

Values shouldn’t be treated as cosmetic placeholders to make your organisation look good on paper. They’re fundamental guides for how you’ll operate, with significant strategy and resource allocation implications. Confusing values with behaviours is like putting window dressing on an unstable foundation – it might look nice on the surface, but it’s not going to hold up over time.

By taking a more thoughtful, rigorous approach to defining and living your values, you’ll be able to build an authentic, sustainable culture that inspires the discretionary effort and passionate performance you need to succeed. It takes work, but values that are vividly lived are what separates basically good organisations from truly great ones.

So take some time to really examine whether your stated values are driving real value. If not, don’t be afraid to hit the reset button and invest in getting it right. When you unleash the power of true values, you’ll find that the costs pale in comparison to the long-term benefits of an inspired, aligned, and high-performing workforce.

The 5 Superpowers Every Manager Needs (And How to Unleash Them)

Being a great manager is kind of like being a superhero – you need a few special powers to save the day and keep your team performing at their absolute best. The good news is that unlike gamma radiation or a radioactive spider bite, developing these management superpowers is very much in your control. With some conscious effort and the right mindset, any manager can tap into their full potential.

So what are these elite powers that separate the so-so managers from the really exceptional ones? And how can you unlock each of these superpowers within yourself? Let’s dive in…

Superpower #1: X-Ray Communication Vision

The greatest managers have the ability to see through things – to read between the lines and understand what’s really being conveyed, even if it’s not overtly spoken. They can deduce underlying emotions, concerns, and motivations based on subtle cues. This x-ray vision for communication makes them incredible listeners and observers.

How to Unleash It:

• Become hyper-aware of nonverbal cues like facial expressions, tone of voice, body language, etc. These often reveal more than words.

• Ask clarifying follow-up questions if you sense someone may be holding something back or not being totally transparent.

• Put your own defensiveness aside and be open to any feedback, concerns, or criticisms being raised, even indirectly.

Superpower #2: Empathy Rays

Being able to put yourself in someone else’s shoes and see the world through their lens is one of the most powerful leadership abilities. It allows you to better understand your team’s unique perspectives, challenges, work styles, and intrinsic motivations. With this superpower, you can proactively address needs and resolve issues in a personalised, thoughtful way.

How to Unleash It:  

• Have regular one-on-one casual check-ins with each team member to learn about their individual goals, interests, and home life.

• When dealing with performance issues or conflicts, be curious and aim to fully understand the employee’s side before judging or passing verdicts.

• Put yourself in hypothetical scenarios faced by your team members to consider how you would feel and what you would need from a manager in that situation.

Superpower #3: Strategic Laser Vision

Top-tier managers see opportunity and potential even amongst the chaos and white noise of day-to-day operations. They have razor-sharp focus that allows them to establish a clear, unified vision for the team and expertly navigate towards that Northstar. This superpower prevents managers from getting bogged down in tasks and inefficiencies.

How to Unleash It:

• Schedule a monthly “strategic month” where you block off time to just think, reassess your team’s priorities, and plan for the future.

• Identify which activities are actually high-impact and which ones are just busywork. Ditch the latter.

• Continually realign your team’s daily work with the organisation’s high-level objectives and your vision for success.

Superpower #4: Super Coaching Strength  

Whether nurturing talent, correcting poor performance, or simply maximising each person’s potential, all great managers possess incredible coaching ability. This superpower allows you to properly develop and bring out the best in your team members through support, feedback, and personalised guidance.

How to Unleash It:

• Provide coaching, but don’t hand out answers. Ask thought-provoking questions to help team members develop their critical thinking skills.

• Give both reinforcing and constructive feedback frequently – in-the-moment is often best.

• Have regular check-ins specifically focused on professional development plans and career goals.

• Be situationally aware of individual needs and adapt your coaching style to each unique personality and learning method.

Superpower #5: Decision Deflector Shields

In the face of tough choices, shifting priorities, or critical crossroads, elite managers remain calm and clearheaded. They can block out distractions, emotions, and noise to analytically evaluate scenarios and make highly informed, timely decisions with confidence. This superpower is absolutely vital for strong leadership and high-stakes situations.

How to Unleash It:

• Establish a simple decision-making framework and refer to it when you feel overwhelmed or indecisive.

• Practice mental exercises like temporarily setting aside your biases and considering scenarios from a neutral standpoint.

• Don’t be impulsive! Take time to collect all relevant data before deciding.

• Get exposure to more and more high-pressure situations that will allow you to develop decisive thinking habits over time.

The Great Manager Realisation

Look, no one is going to suddenly develop every single one of these superpowers overnight. The path to becoming an exceptional manager who brings out the very best in their team takes continual commitment, self-coaching, and purposeful practice.

But here’s the great realisation – you already possess the RAW POTENTIAL for ALL of these superpowers within you. There are no genetic mutations, spandex costumes, or fusion reactor accidents required.

Commit to strengthening and sharpening the five powers day-by-day, and before you know it, you’ll be soaring as a highly influential leader that the team deeply trusts, respects, and is inspired by. You may not develop Thor’s ability to summon thunder and lightning, but you’ll have a very real and powerful impact on the people around you – perhaps an even better superpower.

Embrace the process and start unleashing your inner super manager today! Your team will be forever grateful that you did.

Cracking the Code: Master the Art of Hybrid Team Management

Let’s be honest, managing a hybrid team isn’t easy. With some employees working remotely and others in the office, it can feel like herding cats. But fear not, my fellow managers! I’ve got some insider tips that’ll whip your hybrid team into shape faster than you can say “unmute yourself.”

First, let’s address the elephant in the Zoom room: the struggle is real. According to a recent study by Harvard Business Review, 68% of managers feel that managing a hybrid team is more challenging than managing a fully remote or fully on-site team. But don’t let those statistics get you down – we’re about to change the game.

Here are five battle-tested techniques to help you become the ultimate hybrid team manager:

1. Overcommunicate, Then Communicate Some More

Effective communication is the backbone of any successful team, but it’s even more crucial when you’re managing a hybrid workforce. Make sure you’re communicating early, often, and through multiple channels. Schedule regular team meetings (video calls are best for fostering that face-to-face connection), send out weekly updates, and don’t be afraid to pick up the phone for quick check-ins.

Pro Tip: Use a shared project management tool like Asana or Trello to keep everyone on the same page. That way, no task falls through the cracks, and everyone knows what’s expected of them.

2. Establish Clear Expectations and Boundaries

When you’ve got some team members working from home and others in the office, it’s easy for lines to get blurred. Nip that in the bud by setting clear expectations around work hours, response times, and availability. For example, you might require all team members to be online and responsive between 9 AM and 5 PM, regardless of their location.

As Harvard Business School’s Tsedal Neeley notes in her book “Remote Work Revolution,” “Successful remote work requires striking a difficult balance between flexibility and structure.” By establishing boundaries, you’ll help your team maintain a healthy work-life balance while still staying productive.

3. Foster Inclusivity and Belonging

In a hybrid setup, it’s all too easy for your remote workers to feel like second-class citizens. Combat this by making intentional efforts to include everyone, regardless of their location. During meetings, call on remote employees first to ensure their voices are heard. Encourage team-building activities that bring everyone together, whether virtually or in person.

As Stanford’s Raj Choudhury points out in his research, “A sense of belonging is a key driver of motivation and engagement.” When your team feels valued and connected, they’re more likely to go the extra mile.

4. Provide the Right Tools and Resources

Managing a hybrid team is challenging enough without having to worry about technical difficulties or lack of access to necessary resources. Make sure your team has the tools they need to succeed, whether that’s video conferencing software, virtual whiteboards, or secure file-sharing platforms.

 For your remote workers, consider providing stipends for home office equipment or co-working space memberships. A little investment in their setup can go a long way in boosting productivity and job satisfaction.

5. Lead by Example

 As the manager, you set the tone for your team. If you’re constantly available and respond to emails at all hours, your team will feel pressure to do the same – even if that’s not your intention. Instead, model the behaviour you want to see. Take breaks, log off at a reasonable hour, and encourage your team to do the same.

As Wharton’s Lori Rothstein advises, “Managers need to be very intentional about the behaviours they model, as their team will take their cues from them.”

By implementing these five techniques, you’ll be well on your way to mastering the art of hybrid team management. But don’t just take my word for it – give them a try and see the results for yourself!

At the end of the day, managing a hybrid team is all about finding the right balance between structure and flexibility, inclusivity and autonomy. It’s not always easy, but with the right mindset and strategies in place, you can create a high-performing, engaged team that thrives in any environment.

So, what are you waiting for? It’s time to embrace the hybrid revolution and become the manager your team deserves. Now, go forth and conquer!

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I'm Bob Bannister, owner, and trainer at iManage Performance, the specialists in training for remote workers and managers with over 20 years of experience in this sector.

As the UK has rapidly shifted towards working from home, this challenges the norms in which we work and manage We can help to fast track your remote management or team skills. Speak to us about our training options today.

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