How AI Will Impact Learning and Development in the Future

Artificial intelligence (AI) is poised to transform learning and development in the coming years. As AI capabilities continue to advance, there are several key ways this technology will reshape how people learn and up-skill:

Personalised and Adaptive Learning

One of the most exciting applications of AI is its ability to provide personalised and adaptive learning experiences. AI can analyse data about a learner’s strengths, weaknesses, preferences and more to create customised training content and experiences unique to that individual. As a learner interacts with AI-powered learning systems, the technology can respond in real-time to optimise the experience based on the learner’s demonstrated mastery, engagement, emotional responses and more. This creates a dynamic, adaptive learning process that is tailored to each learner’s needs.

Intelligent Tutoring Systems 

AI-powered intelligent tutoring systems can provide learners with customised guidance, feedback and recommendations to help them master new skills and concepts. These systems can effectively serve as personalised digital tutors that supplement or replace human instruction. Intelligent tutors powered by AI can also adapt in real-time based on learner performance and engagement. This allows the systems to continuously refine their training methods to be most effective for each individual student.

Simulations and Immersive Learning Environments

AI will enable the development of highly realistic and responsive simulations and virtual environments for learning. AI can power sophisticated simulations that replicate real-world environments and respond appropriately to learner actions. Such simulations can provide safe, repeatable environments for learners to practice skills ranging from leadership to medical procedures. AI-enabled virtual reality and augmented reality environments will also allow for highly immersive, gamified learning experiences that were previously impossible.

Automated Skill Gap Identification

For organisations looking to up-skill their workforce, AI tools will help automate the identification of skill gaps at an individual and organisational level. Powerful AI capabilities can track, analyse and aggregate data on employee skills and performance to detect gaps. This allows organisations to develop targeted learning and development initiatives to address skill gaps. AI can also recommend appropriate training content to individuals based on detected gaps in their skill sets.

Enhanced Knowledge Sharing

AI natural language processing enables powerful new ways to extract, organise and share knowledge. Intelligent knowledge management systems powered by AI will curate, distill and index human expertise and content within an organisation. This will allow for sophisticated semantic search, improved discovery and personalised recommendations that connect employees with relevant expert advice or training content. AI-powered conversational interfaces can also make it easier for employees to query knowledge bases and share information.

In summary, AI is set to revolutionise learning and development. The application of AI capabilities to training, up-skilling and knowledge management promises to make learning faster, more personalised, engaging and effective than ever before. Organisations that leverage the power of AI will be able to build and continually up-skill workforces with the dynamic skills needed to compete and thrive.

Management Belief #4: Change brings opportunities for growth

Change is inevitable in any organisation. As a manager, it’s important to view change with a positive mindset rather than resist it. Adaptable managers embrace change and look for ways to leverage it to improve their teams and processes. They believe change brings opportunities for growth.

Rather than clinging to the status quo, adaptable managers actively look for ways to optimise operations. When new technologies or methodologies emerge, they are open to testing and integrating them if it will benefit the team. They are flexible and willing to tweak processes and systems to find more efficient workflows.

Adaptable managers involve their team members in change initiatives. They solicit feedback and ideas from employees to gain buy-in. By including staff in the change process, adaptable managers harness their creativity and expertise to uncover solutions. This collaborative approach makes employees feel valued.  

Change causes uncertainty and sometimes resistance. Adaptable managers provide clarity, reassurance and training to help employees through transitions. They understand organisational change can be difficult initially and support their team members through the adjustment period. Adaptable leaders maintain calm and patience.

Adaptable managers set the example by maintaining a positive attitude about change. Rather than complaining about new directives, they express optimism and a constructive outlook. This motivates their team to also embrace change with less negativity. Adaptable leaders focus their teams on goals and opportunities rather than obstacles.

Change inevitably causes some missteps and mistakes. Adaptable managers understand failures are part of progress. When setbacks occur, they remain composed and help the team learn from the experience. Rather than assign blame, adaptable leaders direct energy towards making needed adjustments and moving forward.

Ultimately, adaptable managers are able to thrive in constantly changing business environments. Their flexibility, collaboration and growth mindset allows their department and organisation to continuously evolve. Leading through change requires resilience and vision – qualities that define adaptable leaders. They turn uncertainty into opportunity.

Management Belief #3: A solutions focus wins

When faced with problems or setbacks, it can be easy for managers to get bogged down analysing what caused the issue. However, while understanding the root cause is important, effective managers believe they need to quickly shift their focus to identifying solutions. Dwelling too long on past mistakes or failures can lead to unproductive negativity that drains energy from moving forward constructively.

Great managers realise that problems are an inevitable part of any workplace. Rather than seeing them as failures or catastrophes, outstanding managers view problems as opportunities to improve systems and prevent future issues. They maintain a solutions-focused mindset, gathering input from their team to generate creative ideas for overcoming obstacles. Their positive attitude inspires their team to also adopt a constructive perspective.

A solutions-oriented approach enables managers to respond quickly and decisively when challenges emerge. They are able to put emotions aside and logically evaluate possible options to address problems. Rather than panicking or freezing up, they take control of the situation by outlining action steps to test potential solutions. Their calm and systematic response provides stability and direction when things go wrong.

When focusing on solutions, great managers also consider how the problem arose in the first place. They conduct root cause analyses to understand the contributing factors and then put preventative measures in place. While keeping their focus forward, they also reflect on past mistakes to prevent recurrence. By balancing reactive problem-solving with proactive process improvements, outstanding managers enhance overall performance.

Importantly, solution-focused managers also know when to seek help. They realise that engaging their team’s insights and abilities leads to better solutions. Promoting collaborative problem-solving across their department improves morale, empowering employees to take initiative in addressing issues. Allowing staff to actively participate in generating solutions boosts their skills and investment in implementing remedies.

While staying positive, solution-oriented managers also remain realistic. If efforts to resolve a problem are ineffective, they pivot quickly to try alternate strategies. They understand that tenacity and optimism are key, but that flexibility is equally important. Adjusting tactics based on results, rather than sticking rigidly to one approach, is crucial for overcoming difficult challenges.

In summary, outstanding managers distinguish themselves with their solutions-centered approach. By focusing their energy on constructive forward momentum versus past mistakes, they lead their teams through difficulties with poise and purpose. Their solution-focused outlook provides direction amidst problems and enables proactive improvements for the future. Managers who embrace this mindset create workplaces that are more positive, collaborative and resilient when faced with adversity.

Management Belief #2: You can’t do everything yourself

Top managers believe that they cannot do everything themselves. To be effective leaders, they must collaborate with others both inside and outside their organisation. Collaboration allows managers to draw on the diverse skills, experiences, and perspectives of various stakeholders. Working together, they can develop more creative solutions and make better decisions.  

Additionally, top managers must delegate tasks and responsibilities to their direct reports. Rather than trying to control everything, managers should empower their team members by giving them autonomy over their work. Delegation demonstrates trust in employees’ abilities. It also lightens the manager’s workload so they can focus on higher-level strategic issues.

When delegating, effective managers match tasks to employees’ strengths and interests. They avoid overload by distributing responsibilities evenly across the team. By delegating, managers provide growth opportunities to develop skills and take on new challenges. Mentoring helps ensure the work is done successfully.

Delegation promotes creativity by allowing employees to approach tasks in their own way. It boosts morale and job satisfaction as people feel trusted and gain confidence. Employees who take pride in their work are often highly engaged and productive. Managers should set clear expectations but give staff flexibility in how they accomplish goals.

Open communication and feedback are critical when delegating. Managers should explain why a task is being assigned and desired outcomes. Check-ins help identify any blocking issues early. Employees should feel comfortable asking clarifying questions. Follow-up ensures the work meets expected quality standards.

Effective delegation leads to a highly capable team. As managers develop their direct reports’ skills over time, they create a strong bench of talent. With mentoring and coaching, employees can take on increasing levels of responsibility. They gain experience to prepare them for leadership roles.

In summary, top managers rely on collaboration and delegation to maximise results. By leveraging strengths, engaging others’ expertise, and investing in development, managers amplify what they can achieve. A culture of collaboration and empowerment drives an agile, resilient organisation poised for success.

Managers Belief #1: Work life balance brings productivity and morale.

An effective manager believe that employees have lives outside of work. Supporting a healthy work-life balance for staff leads to more engaged and productive employees. Managers should avoid promoting a culture of overwork and make sure people don’t feel pressured to put in excessive hours at the expense of their personal lives.

To maintain boundaries, managers can set clear expectations about responding after hours and on weekends. Make it acceptable for people to disconnect and recharge outside of work. Also, lead by example – if you regularly send late night emails, others will feel compelled to do the same. Show you value personal time by being thoughtful about calling or emailing staff during off-peak hours or when they’re on vacation.

Schedule meetings within core hours whenever possible, and avoid filling calendars with back-to-back meetings. Build in breaks so people have time for personal needs as well as informal social connections. And pay attention to signs of burnout – address excessive workload proactively by bringing in temporary help if needed.

Promote and model taking time off. Make sure your team knows about available paid time off and flex policies. Encourage people to use their full vacation allowance – don’t let them lose accrued days at the end of the year. And when you take time off, fully disconnect yourself and let others know you’ll be unavailable.

To build camaraderie and social connections, organise occasional team building activities outside of work. Share meals together, volunteer for a local charity event, or plan informal social gatherings. Getting to know people as more than just co-workers enhances collaboration, job satisfaction and well-being.

Support employees’ responsibilities outside work as well. Be flexible about scheduling when possible to accommodate family obligations, appointments, etc. Ask about significant events coming up and acknowledge milestones. If you notice someone seems overloaded managing personal and professional demands, check in on them privately to see if any temporary adjustments could help.

Making work-life balance a priority as a manager benefits the organisation as well as individual team members. Employees will be more loyal, productive, focused and energised when they don’t feel burned out and overworked. Maintaining reasonable hours and boundaries creates a healthier, happier workplace culture.

Leveraging Lewin’s Three-Stage Model for Effective Organisational Change

Developed in the 1940s by psychologist Kurt Lewin, the Three-Stage Change Model remains one of the most popular and practical models for understanding organisational change. The three stages provide a simple but powerful framework for leaders to follow when implementing changes.

Unfreeze Stage:

The first stage is Unfreeze. This stage is about preparing people and the organisation for change. Leaders need to make a compelling case for why change is needed by highlighting the potential benefits and threats if no action is taken. This builds urgency and the motivation to support the change. Unfreezing also involves loosening existing mindsets and dismantling processes or structures that could hinder the change.

Here is a check list of actions leaders can take during the Unfreeze stage:

  1. Create a sense of urgency – Highlight potential crises or lost opportunities if change does not happen
  2. Identify expected benefits – Link the change to improvements in key metrics like quality, costs, or customer satisfaction
  3. Involve others in shaping the change – Get input to build support and refine approach
  4. Communicate the vision – Explain the rationale and objectives for the change in a compelling way
  5. Challenge the status quo – Question current assumptions, processes and traditions
  6. Remove obstacles – Eliminate barriers that could hinder the change effort
  7. Provide training – Offer instruction and guidance to build capabilities needed for change
  8. Listen to concerns – Acknowledge fears and anxiety people may have about change
  9. Align systems and structures – Ensure organisational elements like rewards and culture promote the change
  10. Model the desired mindset and behaviours – Demonstrate the attitudes and actions you want others to adopt

The Unfreeze stage is critical for preparing people to accept, embrace and adopt the upcoming change. Executing the steps in this check list helps create the motivation and conditions for successful change.

Change Stage: 

The second stage is Change (also called Transition). This involves making the actual changes in operations, systems, processes, culture, strategy. People need training, resources and support during this destabilising time. Leadership communication is vital to provide reassurance and direction. This stage continues until the desired changes are fully implemented.

Here is a check list of actions leaders can take during the Change (Transition) stage:

  1. Implement changes in phases – Introduce changes in stages rather than all at once
  2. Provide resources and support – Allocate budget, equipment, staff to enable changes
  3. Offer training – Conduct training and coaching to develop new skills and behaviours 
  4. Communicate often – Give regular updates on progress and next steps
  5. Involve people in the process – Encourage participation in shaping how changes roll out
  6. Monitor progress and problems – Track implementation and address any issues or resistance 
  7. Refine approach as needed – Make adjustments based on feedback and learnings
  8. Celebrate wins – Recognise successful milestones and improvements 
  9. Manage transition conflicts – Resolve disagreements and power struggles calmly 
  10. Model new behaviours consistently – Reinforce changes through your own actions and words
  11. Maintain urgency – Reiterate the rationale and benefits of the change
  12. Provide reinforcements – Use rewards, incentives and recognition to motivate adoption

The Change stage requires careful management to ensure smooth transition. Following this check list helps sustain momentum and minimise disruption during the vital implementation phase.

Refreeze Stage:

The third stage is Refreeze. This is about establishing stability once changes are made. The changes are formalised into new policies, procedures and organisational norms. People start to internalise and adopt the changes as the new status quo. Leadership needs to reinforce and reward the new behaviours to solidify the changes.

Here is a check list of actions leaders can take during the Refreeze stage:

  1. Solidify new processes – Document and standardise new procedures and systems
  2. Update policies and rules – Align policies with the changes and new ways of operating
  3. Provide ongoing support – Continue training and resources as needed to reinforce changes
  4. Reinforce new behaviours – Recognise and reward people demonstrating the new behaviours
  5. Monitor adoption – Ensure changes are fully adopted and not sliding back to old ways
  6. Incorporate into culture – Integrate successful changes into organisational values and norms 
  7. Align leaders and staff – Get buy-in from all levels in maintaining changes
  8. Manage resistance – Address any lingering reluctance to adopt changes
  9. Share success stories – Publicise examples of how changes are improving outcomes
  10. Capture lessons learned – Analyse what worked well and what could be improved for future change efforts
  11. Celebrate the change – Acknowledge the effort involved and recognise contributions of those involved
  12. Communicate next steps – Set sights on the future and link change to coming initiatives

The Refreeze stage is about establishing permanence and preventing regression back to old status quo. Using these actions helps ensure changes stick and become the new business as usual.

Some key benefits of Lewin’s model include:

– Simple and easy to understand

– Provides logical sequence of change steps

– Emphasises thorough preparation for change 

– Accounts for Refreeze stage which is often overlooked

Lewin’s model has withstood the test of time due to its practical approach. Leaders can leverage this model when introducing any type of organisational change, big or small. Following these fundamental stages increases the likelihood of successful, sustainable change.

Lewin’s Three-Stage Change Model offers an effective blueprint for navigating organisational change. By unfreezing the status quo, implementing changes, and refreezing new processes, leaders can increase adoption. This classic change model continues providing value to organisations undergoing transformation.

Recreating the Benefits of Colocation in a Hybrid Work Era

In today’s hybrid work world, can organisations still achieve the performance gains that came from colocating key departments? This post examines proven strategies to recreate colocation benefits across distributed teams.

The Power of Colocation 

Physically bringing complementary teams together has long been a go-to for boosting productivity. Here’s why it works:

– Accelerated collaboration and innovation

– Tighter alignment on goals 

– Smoother workflows and handoffs

– Faster decisions and problem solving 

– Stronger culture and relationships

Shell’s Exploration Success Through Colocation

One compelling example comes from Royal Dutch Shell’s oil exploration unit in the early 2000s. By colocating its geologists, geophysicists, and drilling engineers, Shell was able to shave 30-40% off its exploration cycle times. 

This multidisciplinary collaboration led to more drilling opportunities and accelerated oil field discoveries. Over a 5 year period, Shell added 50% more resources to reserves and discovered 3X as many barrels as competitors like BP.

Industry experts credited Shell’s integrated, colocated teams as a key driver of this performance advantage. Colocation likely improved the company’s productivity and cost efficiency by over 25%.

Strategies to Virtualise Colocation  

Today’s remote and hybrid work makes colocating challenging. But teams can recreate some of the same benefits through:

– Mandatory office days to work shoulder-to-shoulder

– Quarterly onsite workshops to strategise in person

– Site visits for cross-functional teams

– Video calls instead of phone calls  

– Informal virtual coffee chats

– Digital collaboration platforms

– Overlapping hours across time zones 

– Remote inclusive culture

With thoughtfulness, the human connections and performance gains of colocation can be simulated virtually. 

The Key is Thoughtful Balance

In this era, organisations must strike the right balance between technology and in-person interactions. Virtual collaboration enables remote work at scale, but nothing replaces the power of human relationships built through meaningful face time. 

Leaders should examine opportunities to bring distributed, interdependent teams together to spark the sharing, serendipity, and speed made possible through colocation.

Here are two questions worth considering:

What opportunities exist to reconnect your remote teams? Which departments would benefit from recreating colocation?

The Shrinking Workforce – Why Psychological Safety Matters More Than Ever

The workforce is shrinking. With baby boomers retiring and lower birth rates, companies are facing a shortage of talent. At the same time, employees today have higher expectations for fulfilment and work-life balance. This combination makes retaining top talent more critical than ever. 

As leaders, how do we keep our best people engaged and performing at their peak? The answer lies in creating an environment of psychological safety. Studies have shown that when employees feel safe to take risks, speak up, and be vulnerable in their workplace, teams demonstrate higher productivity, satisfaction, and innovation.

A recent Harvard study found that the highest performing teams have one thing in common – psychological safety. Google’s Project Aristotle came to the same conclusion after an extensive analysis of its team effectiveness. Psychological safety is all about creating a workplace where people feel accepted and respected. When the fear of negative consequences is removed, employees are much more likely to contribute fully.

Some ways leaders can cultivate psychological safety:

Model vulnerability yourself by admitting mistakes and being open to feedback. This signals it’s okay for others too.

As a leader, one of the most powerful things you can do is model vulnerability yourself. When you admit mistakes, take ownership of failures, and are open to critical feedback, it signals to others that it’s okay for them to take risks as well. 

Leaders who can demonstrate humility and fallibility paradoxically build more trust and credibility with their teams. It shows that no one is expected to have all the answers or be perfect. Criticism and setbacks are normal parts of growth and learning.

Specifically, ways leaders can model vulnerability include:

– Openly admitting when you make a mistake, take responsibility, and explain how you will improve or do things differently next time. Avoid blaming others. 

– When receiving feedback, listen attentively and thank team members for having the courage to share their perspectives. Refrain from being defensive.

– Share an instance where you took a risk, failed, and learned from the experience. Discuss what you would do differently in hindsight.

– Talk about times you faced self-doubt, imposter syndrome, or difficult challenges. Share your thought process and how you worked through it. 

– If the team misses a goal, take ownership as the leader rather than calling out others. Invite a frank discussion on the contributing factors. 

– Occasionally ask for advice from team members on areas you can improve as a leader. Implement their feedback.

By courageously exposing your own vulnerabilities as a leader, you give others permission to take interpersonal risks too. This models that the reward of learning and growth outweighs the pain of imperfection. Over time, the team will feel increasingly psychologically safe to engage fully.

Foster authentic connections between team members. Take time for bonding and get to know people on a human level. 

To build psychological safety, leaders need to carve out time for team members to authentically connect on a human level. This means going beyond the surface and getting to know each other as real people, not just coworkers. 

Schedule regular team building activities, be it going out for lunch, taking a cooking class together, or doing an outdoor adventure retreat. Make time for bonding, storytelling, and fun. Share more about your personal lives, families, hobbies, passions and values. 

You can also use meetings for quick bonding exercises like having everyone share a childhood nickname, favourite vacation spot, or recommended book. Keep a box of random questions on hand to spark conversations. 

Encourage mentorship connections between junior and senior team members. Initiate a peer recognition program where employees shout out coworkers for achievements.

If working remotely, have video calls begin with a check-in on how everyone is doing. Be present and actively listen when team members share what they’re going through. 

Make an effort to connect 1:1 with employees over coffee chats or virtual lunches. Learn what motivates them, their career goals and strengths. Check in on how they’re feeling about their role and the team dynamics.

When people know and trust each other on a deeper level, they will feel more comfortable being vulnerable and honest together. Taking time to foster authentic human connections lays the groundwork for psychological safety.

Consider all perspectives before making decisions. Seek input from different voices and welcome respectful debate.

To cultivate psychological safety, leaders need to actively seek out and consider diverse perspectives before making major decisions. The more employees feel their voices are heard and valued, the safer they will feel engaging in discussions.

There are several ways leaders can be more inclusive of different viewpoints:

– When proposing a new direction, ask each team member to share their thoughts, concerns and suggestions. Have junior staff speak first so they feel comfortable contributing. 

– Designate someone to play devil’s advocate, challenging assumptions and voicing counterarguments. This ensures you avoid groupthink.

– Survey team members anonymously if people may not be comfortable speaking up publicly.

– Weigh pros and cons through structured debates where different employees are assigned to argue different sides. 

– Form committees representing various stakeholder groups and functions to provide input on new initiatives.

– Actively reach out to introverted or quiet voices who may not volunteer opinions unless prompted.

– Thank employees for critiques and address concerns rather than dismissing them. 

– If debates become heated, remind people to criticise ideas not individuals. Keep dialogues respectful.

– Explain the rationale when making decisions that go against the team’s advice. Show you seriously contemplated their perspectives.

Making space for dissenting views leads to better decisions. Leaders who authentically engage with different voices will build trust and psychological safety across their teams.

Clearly define goals and expectations. Ambiguity creates uncertainty, eroding psychological safety.

When goals and expectations are vague or ambiguous, employees become unsure of how to succeed in their roles. This uncertainty erodes psychological safety and makes people hesitant to take risks or speak up. 

As a leader, it’s critical to clearly define objectives, responsibilities, and success metrics for each person and the team as a whole. Some best practices include:

– Collaboratively develop goals together as a team rather than dictating top-down. Encourage discussion to clarify any confusion. 

– Put goals and expectations in writing so there is no room for interpretation. Review regularly as a team.

– Provide detailed rubrics, frameworks, or decision-making criteria so people understand how their work will be evaluated. 

– Offer examples of successful outcomes and allow employees to ask clarifying questions. 

– Discuss priorities openly so people know what to focus on amidst competing demands.

– Give frequent feedback on performance against clearly defined goals. Recognise achievements.  

– When changes require realigning objectives, communicate transparently. Involve the team in redefining plans.

– Develop accountability structures like check-ins or peer reviews to surface any blindspots. 

By proactively setting unambiguous goals and guardrails, leaders reduce uncertainty. This empowers teams to confidently move forward and take ownership over their work. Clarity enables psychological safety.

Appreciate risk-taking and failure. Reward good intent and effort, not just outcomes.

To build psychological safety, leaders need to recognise that innovation involves taking risks which can sometimes result in failure. Employees will feel safe to experiment only if they know effort and intent matter as much as pure outcomes. 

Some ways to show appreciation for smart risks and normalise failure include:

– Praise employees for volunteering innovative ideas and taking initiative even if the results aren’t perfect. 

– Publicly recognise those who stepped up to address a challenge, not just those who succeeded. 

– Avoid criticising people for mistakes or missteps. Focus on learnings.

– Share stories of when you took a risk that failed early in your career and what you learned from it.

– Build reflection time into projects to discuss what went well and what could be improved next time.

– Have people conduct premortems to identify risks upfront so problems aren’t seen as failures after the fact.

– Reward prudent experimentation even if certain attempts don’t pan out. 

– Institute staged-approach pilots that anticipate mistakes and build in opportunities to course correct.

– Analyse failures rationally, focusing on root causes over individual blame.

– Allocate budget/time explicitly for experimentation to signal it’s valued.

The most innovative organisations foster a learning culture, not a culture of perfection. They appreciate both wisdom and courage, which includes embracing failure. This builds critical psychological safety.

With a shrinking and selective workforce, building an engaged team matters more than ever. By focusing on psychological safety, leaders can retain top talent while enabling their organisations to evolve and stay competitive. The companies that succeed will be those that make their people feel welcomed, valued and safe to chart the path forward.

The Power of Small Kindnesses

It’s easy to feel overwhelmed these days. The news is full of divisiveness and negativity. Social media floods us with critical comments. The world feels harsh. 

In times like these, small acts of kindness can make a big difference. A kind word to a stressed coworker. Helping someone carry their groceries. Letting a car merge in front of you in traffic. These simple actions spread positivity and remind us of our shared humanity.  

The smallest gestures can lift someone’s spirits or even turn their day around. Yet we often don’t take the time. We’re too rushed, distracted, or caught up in our own concerns. But what if we made a commitment to perform at least one small act of kindness daily? 

It doesn’t have to be anything big. Here are some easy ways to add a little kindness to your routine:

– Smile and say hello to people you pass on the street. Making eye contact and acknowledging someone’s presence can really brighten their day.

– Hold the door open for others behind you. This simple courtesy can make someone’s load a little lighter.

– Write a positive comment on a friend’s social media post. Counteract negativity online by spreading praise and affirmation.

– Let someone go ahead of you in line. Whether it’s at the supermarket or post office, this gesture can relieve someone’s stress.  

– Make time to listen fully to others. Offer your caring ear when loved ones need to talk or vent.

– Send a small gift or thank you note to show appreciation. A surprise package or handwritten message can mean so much.

– Help strangers in small ways. Return a shopping cart for someone at the grocery store. Pick up litter you see out and about. 

– Compliment people you encounter. Admire someone’s garden. Say “thank you” to servers and baristas. A little recognition can validate someone’s worth.

The possibilities are endless. We all have opportunities each day to spread a little positivity through small acts of kindness. Like compound interest, these small investments pay off over time. One kind word or gesture opens the door for more kindness. It sets off a ripple effect of goodwill.  

So make a commitment to yourself to perform at least one act of kindness every day. See what a difference it makes in your own life and in brightening the lives of others. Small things can change the world when enough people take small actions. Let’s come together to choose kindness.

Why your management interpersonal skills are going to be a major differentiator in a world of robotics and AI

As technology continues to advance at a rapid pace, robots and artificial intelligence are taking over more routine and repetitive tasks in the workplace. While this leads to greater efficiency and productivity, it also means that uniquely human skills are becoming even more valuable for managers and leaders. Your interpersonal and people management abilities will be a key differentiator and competitive advantage in an age of automation.

Here are a few reasons why interpersonal skills are so critical for managers in an AI world:

1. Building Trust and Relationships 

With more impersonal tech and digital communication dominating the workplace, the ability to connect with employees, build trust and foster productive working relationships is invaluable. This requires nuanced interpersonal skills like emotional intelligence, empathy, listening and conflict resolution. Leaders who can cultivate a human touch and bond with their teams will inspire greater loyalty, satisfaction and performance.

2. Customised Coaching and Mentoring

AI and software can provide training at scale, but managers are still needed to offer tailored coaching, feedback and mentoring. Understanding the unique needs, strengths and weaknesses of each employee allows you to motivate and develop talent more meaningfully than any generic or automated system. Your personal guidance and support is crucial for employee growth.

3. Driving Innovation and Creativity

While AI is great at optimising current processes, managers are necessary to foster the innovation and creativity needed to move a business forward. By building diverse, collaborative teams and facilitating the free flow of ideas, you inspire the kind of visionary thinking no algorithm can produce. Your ability to see the big picture and think critically is hugely valuable.

The influx of technology is changing the nature of many traditional management roles. But leadership, strategy and vision will always require human ingenuity. Likewise, building a thriving company culture hinges on the relationships, communication and emotional intelligence of people managers. Honing your interpersonal abilities will ensure you remain an invaluable asset no matter how pervasive technology becomes in the workplace.

The future belongs to managers who embrace their uniquely human strengths. Your interpersonal skill-set will be the differentiating factor that no robot or AI can replicate.

We're Trusted By

I'm Bob Bannister, owner, and trainer at iManage Performance, the specialists in training for remote workers and managers with over 20 years of experience in this sector.

As the UK has rapidly shifted towards working from home, this challenges the norms in which we work and manage We can help to fast track your remote management or team skills. Speak to us about our training options today.

call today +44 (0)1444 474247

email bob.bannister@imanageperformance.com