Why your management interpersonal skills are going to be a major differentiator in a world of robotics and AI

Bob Bannister
by Bob Bannister on
Young creative designers having friendly discussion

As technology continues to advance at a rapid pace, robots and artificial intelligence are taking over more routine and repetitive tasks in the workplace. While this leads to greater efficiency and productivity, it also means that uniquely human skills are becoming even more valuable for managers and leaders. Your interpersonal and people management abilities will be a key differentiator and competitive advantage in an age of automation.

Here are a few reasons why interpersonal skills are so critical for managers in an AI world:

1. Building Trust and Relationships 

With more impersonal tech and digital communication dominating the workplace, the ability to connect with employees, build trust and foster productive working relationships is invaluable. This requires nuanced interpersonal skills like emotional intelligence, empathy, listening and conflict resolution. Leaders who can cultivate a human touch and bond with their teams will inspire greater loyalty, satisfaction and performance.

2. Customised Coaching and Mentoring

AI and software can provide training at scale, but managers are still needed to offer tailored coaching, feedback and mentoring. Understanding the unique needs, strengths and weaknesses of each employee allows you to motivate and develop talent more meaningfully than any generic or automated system. Your personal guidance and support is crucial for employee growth.

3. Driving Innovation and Creativity

While AI is great at optimising current processes, managers are necessary to foster the innovation and creativity needed to move a business forward. By building diverse, collaborative teams and facilitating the free flow of ideas, you inspire the kind of visionary thinking no algorithm can produce. Your ability to see the big picture and think critically is hugely valuable.

The influx of technology is changing the nature of many traditional management roles. But leadership, strategy and vision will always require human ingenuity. Likewise, building a thriving company culture hinges on the relationships, communication and emotional intelligence of people managers. Honing your interpersonal abilities will ensure you remain an invaluable asset no matter how pervasive technology becomes in the workplace.

The future belongs to managers who embrace their uniquely human strengths. Your interpersonal skill-set will be the differentiating factor that no robot or AI can replicate.