A phone call is often the introduction to our organisation so it needs to reflect our best. Our tone of voice and clarity determines the overall success of a call and yet remains an under valued and often untrained skill. This one day course looks at a range of calls and explores how we can make them more effective. From the art of listening and understanding to recording and even empathy, this course will look at all dimensions including those often not considered. The day will also explore the art of making successful calls.
Whilst the day focuses on phone calls, a lot of the skills can be used to generally improve our overall verbal communication skills, whether they are used in a meeting, presentation or just conversational.
Attendees will discover that there is more to the humble phone call and, when done effectively, it remains the most powerful of all business communications.
Effective Phone Calls FAQs
How much is this course?
Do you use powerpoint for your courses?
Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.
What resources will I receive on your courses?
All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.
How experienced are your trainers?
All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.
Latest Effective Phone Calls Resources and Guidance
Why developing competence is the managers responsibility
There’s been a lot of talk lately about the advent of self directed learning - in other words creating the environment where staff take control of their own learning, often supported by the organisation. I’ve nothing against this approach, it’s great if people take charge of their own development, however my word of caution is concerned with this becoming the only approach.
Am I making myself clear? The difference between intent and perception.
We have given the most incredible gift of communication. Our ability to interact orally is utterly unique compared to any other creature on the planet. We are good at it too. We read subtle nuance, micro gestures across the lyric, song and dance of our discussions.