Effective Phone Calls

A phone call is often the introduction to our organisation so it needs to reflect our best. Our tone of voice and clarity determines the overall success of a call and yet remains an under valued and often untrained skill. This one day course looks at a range of calls and explores how we can make them more effective. From the art of listening and understanding to recording and even empathy, this course will look at all dimensions including those often not considered. The day will also explore the art of making successful calls.  

Whilst the day focuses on phone calls, a lot of the skills can be used to generally improve our overall verbal communication skills, whether they are used in a meeting, presentation or just conversational.

Attendees will discover that there is more to the humble phone call and, when done effectively, it remains the most powerful of all business communications.

Effective Phone Calls FAQs

How much is this course?

Our courses are designed for you the client, which means that the pricing structure is also specific for you the client. We work with huge and tiny companies, always finding appropriate pricing models for each of them.

Do you use powerpoint for your courses?

Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.

What resources will I receive on your courses?

All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.

How experienced are your trainers?

All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.

 

Latest Effective Phone Calls Resources and Guidance

Here’s the two most important lessons about influencing.  

The skill of influencing has to be up there as one of the most valuable things to get right.  We start working out what works when we are about 2 years old, pushing and bending our parents will through any means possible.  Back then, we didn’t even care what others thought of us; we would happily throw a wobbly in the shopping line without the slightest concern for our reputation, all in the name of braking our parents resolve and securing whatever it was that we wanted.

The most important management role; building competence through coaching

One of our 4 C’s of being a high functioning team is ‘Competence’.  It’s the domain expertise, skill element of the team.  It’s something we all need, the manager, but also every single member of the team.  However for the manager there is something really important to understand; no matter how brilliant you are, how great your competence, if your team isn’t up to the required competence then two things become very evident:   You can’t go and have lunch because your people will be addicted to you, and  you will never be able to empower your people with confidence.