A phone call is often the introduction to our organisation so it needs to reflect our best. Our tone of voice and clarity determines the overall success of a call and yet remains an under valued and often untrained skill. This one day course looks at a range of calls and explores how we can make them more effective. From the art of listening and understanding to recording and even empathy, this course will look at all dimensions including those often not considered. The day will also explore the art of making successful calls.
Whilst the day focuses on phone calls, a lot of the skills can be used to generally improve our overall verbal communication skills, whether they are used in a meeting, presentation or just conversational.
Attendees will discover that there is more to the humble phone call and, when done effectively, it remains the most powerful of all business communications.
Effective Phone Calls FAQs
How much is this course?
Do you use powerpoint for your courses?
Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.
What resources will I receive on your courses?
All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.
How experienced are your trainers?
All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.
Latest Effective Phone Calls Resources and Guidance
Can you all hear me? Why your volume really matters, when presenting.
Once upon a time in a land far away, public speakers learnt the great art of projecting their voices. It was before amplification, yet some could fill those colosseums just with their lungs. Later the theatres and churches would respond to the sound of a single voice, clear and loud.
Is now the time to give things away?
Perhaps the current Covid crisis has shown both the best and the worst of humanity. We have all witnessed and even taken part in the extremities of human behaviour ranging from the utterly selfish (the toilet roll grabbing), to the utterly sacrificial (putting oneself in danger for the benefit of others).