A phone call is often the introduction to our organisation so it needs to reflect our best. Our tone of voice and clarity determines the overall success of a call and yet remains an under valued and often untrained skill. This one day course looks at a range of calls and explores how we can make them more effective. From the art of listening and understanding to recording and even empathy, this course will look at all dimensions including those often not considered. The day will also explore the art of making successful calls.
Whilst the day focuses on phone calls, a lot of the skills can be used to generally improve our overall verbal communication skills, whether they are used in a meeting, presentation or just conversational.
Attendees will discover that there is more to the humble phone call and, when done effectively, it remains the most powerful of all business communications.
Effective Phone Calls FAQs
How much is this course?
Do you use powerpoint for your courses?
Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.
What resources will I receive on your courses?
All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.
How experienced are your trainers?
All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.
Latest Effective Phone Calls Resources and Guidance
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Have we got online meetings correct yet? My guess is not! Most of the time we have simply transferred our offline face to face meeting practice into a conferencing tool and ploughed ahead, without rethinking what works best when meeting remotely. 1.
Hybrid Working – Creating the same experience for all.
As we move out of bulk remote working into a hybrid remote approach, there are a number of significant things to reconsider. One of these issues is the potential of your hybrid groups to have very different work experiences. Working at parity of team experience needs to take place on a number of different fronts, but here are three areas to start with.