Effective Phone Calls

A phone call is often the introduction to our organisation so it needs to reflect our best. Our tone of voice and clarity determines the overall success of a call and yet remains an under valued and often untrained skill. This one day course looks at a range of calls and explores how we can make them more effective. From the art of listening and understanding to recording and even empathy, this course will look at all dimensions including those often not considered. The day will also explore the art of making successful calls.  

Whilst the day focuses on phone calls, a lot of the skills can be used to generally improve our overall verbal communication skills, whether they are used in a meeting, presentation or just conversational.

Attendees will discover that there is more to the humble phone call and, when done effectively, it remains the most powerful of all business communications.

Effective Phone Calls FAQs

How much is this course?

Our courses are designed for you the client, which means that the pricing structure is also specific for you the client. We work with huge and tiny companies, always finding appropriate pricing models for each of them.

Do you use powerpoint for your courses?

Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.

What resources will I receive on your courses?

All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.

How experienced are your trainers?

All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.

 

Latest Effective Phone Calls Resources and Guidance

Splendid Isolation – The number two tip for remote working around Coronavirus

Let’s get specific on communication.  If you are a manager of a remote working team there are three communication priorities that you need to consider every week.  These three topics are born out of real world research into effective remote working and have their source in three problems that can occur when digital nomading.

Splendid Isolation – The number one tip for remote working around Coronavirus

What strange days we are living in!  We’ve got plagues, floods, crazy leaders, and all manor of economic fragility.  I don’t know about you, but the media hype certainly doesn’t help me stay calm and drink tea.  Yet a little bit of me would love some splendid isolation!  The thought of two weeks being locked in at home sounds like bliss compared to a punishing diary of international travel and training.