Effective Phone Calls

A phone call is often the introduction to our organisation so it needs to reflect our best. Our tone of voice and clarity determines the overall success of a call and yet remains an under valued and often untrained skill. This one day course looks at a range of calls and explores how we can make them more effective. From the art of listening and understanding to recording and even empathy, this course will look at all dimensions including those often not considered. The day will also explore the art of making successful calls.  

Whilst the day focuses on phone calls, a lot of the skills can be used to generally improve our overall verbal communication skills, whether they are used in a meeting, presentation or just conversational.

Attendees will discover that there is more to the humble phone call and, when done effectively, it remains the most powerful of all business communications.

Effective Phone Calls FAQs

How much is this course?

Our courses are designed for you the client, which means that the pricing structure is also specific for you the client. We work with huge and tiny companies, always finding appropriate pricing models for each of them.

Do you use powerpoint for your courses?

Our training courses are highly engaging and designed to challenge you to think and act. We don’t believe a powerpoint presentation delivers this, so we never use it for any of our courses.

What resources will I receive on your courses?

All attendees will receive professionally printed A5 workbooks covering every aspect of the training delivered. These make a great reference resource for the future and can be supplied in electronic format too.

How experienced are your trainers?

All of our trainers come with many years of real world operational experience. They are able to bring maturity of thinking and the experience of real life situations into the training room.

 

Latest Effective Phone Calls Resources and Guidance

When my retired dad tells me he’s had a busy week, I’m not overly convinced!

Lessons from an over busy diary It’s 0345hr, my alarm is going off and I cant help asking myself is this sustainable?  Two days ago I arrived late at the hotel and crashed into bed.  A restless night had me up slightly too early, my day had started.

How do you keep a sense of team when everyone is geographically dispersed?

One of the problems associated with becoming a remote worker is the loss of team feeling.  We find that organisations who have a great culture start to introduce remote working, home working, hot-desking etc, only to discover that they are loosing something of the sense of team.